Llamau is totally committed to continuous improvement. Llamau has developed a comprehensive monitoring system, which evaluates all of its services. Each service user is monitored and evaluated, as is each project. Performance indicators also play a part in evaluating the projects and the organisation to ensure that Best Value and Best Practice guidelines are fully met.

All Llamau staff are in constant consultation and dialogue with our service users. All work is undertaken with our service users taking full account of their views and priorities. We operate regular surveys, which include a yearly face-to-face interview conducted by an independent person. This is to ensure that all services are constantly reviewed and service users views are fully taken account of. Areas of excellence and those in need of improvement are equally highlighted.